Privacy Policy

Effective Date: [Insert Date]

01. We Respect Your Privacy

At One Disability, your privacy is important to us. We are committed to protecting your personal information and ensuring it is handled with care and confidentiality. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website, using our services, or providing your personal information to us, you agree to the terms of this Privacy Policy.

02. Collection of Personal Information

We may collect personal information that is necessary for us to provide you with quality disability support services. This information may include:

Your name, address, date of birth, and contact details
Health and medical information relevant to your care
Emergency contact details
NDIS plan information and funding details
Records of communication with us (calls, emails, messages)

03. How We Collect Your Personal Information

We may collect your information in several ways, including:

Directly from you or your authorised representative (in person, by phone, or online)
Through forms you complete on our website or via email correspondence
From healthcare professionals, NDIS coordinators, or family members (with your consent)
Automatically through our website using cookies and analytics tools

04. Use of Your Personal Information

Your personal information is used to:

• Deliver our disability support services tailored to your needs
• Communicate with you regarding appointments, services, and updates
• Manage administrative and operational requirements
• Ensure compliance with NDIS and legal obligations
• Improve our services and customer experience

We will only use your information for the purpose for which it was collected or as otherwise permitted by law.

05. Disclosure of Your Personal Information

We may disclose your personal information to:

• NDIS and related government departments for compliance purposes
• Healthcare professionals and allied service providers involved in your care
• External contractors or service providers who assist us in operations (e.g., IT or administrative support)
• Legal or regulatory authorities when required by law

Whenever personal information is shared, we ensure appropriate confidentiality and data protection measures are in place.

06. Security of Your Personal Information

We take the protection of your information seriously. Personal information is securely stored in both electronic and physical formats and is only accessible to authorised personnel. We use secure systems, password protection, and encryption where necessary to safeguard data against loss, unauthorised access, misuse, or alteration.

07. Access to Your Personal Information

You may request access to the personal information we hold about you at any time. We will respond promptly and provide access unless there is a legal reason preventing us from doing so.
If any of your details are incorrect or outdated, you have the right to request corrections.

08. Complaints About Privacy

If you have concerns or a complaint about how your personal information has been handled, please contact us at:

Email: info@onedisability.com.au
Phone: [03 8797 1552]
Address: [3/48 McCrae Street, Dandenong, VIC, 3175]

We will acknowledge your complaint and respond as soon as possible. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to Privacy Policy

We may update or amend this Privacy Policy from time to time to reflect changes in legislation, technology, or our business practices. Updated versions will be published on our website with the revised date clearly shown.

10. Website

When you visit our website, we may collect general information such as your browser type, IP address, and browsing behaviour through analytics tools. This helps us improve user experience and website performance.
Our website may contain links to external websites; however, One Disability is not responsible for the privacy practices of those sites.

11. Our Privacy Policy May Change from Time to Time

We may review and update this Privacy Policy periodically. The most current version will always be available on our website. We encourage you to check regularly to stay informed of any updates.

Empowering individuals with compassionate, reliable, and person centred NDIS support. We’re here to help you live independently and confidently your life, your way.

We pay our respects to Aboriginal and Torres Strait Islander Elders past, present and emerging, and we stand together in building a brighter shared future.